Register Archives - netPark Software LLC. Knowledgebase

Mass Ticket Update

The Mass Ticket Update tool allows users to manage tickets in bulk. They can be closed or deleted. It is recommended to never delete tickets unless you are resetting a site. It should be considered a last option. How to use the Mass Ticket Update tool: 1 Login to Netpark and click Register 2 Click Mass Ticket Update 3 Select the date range you wish to edit (it is suggested to go at least two weeks back to less likely affect current tickets.) 4 Select the tickets you want to edit 5 Select Perform Action in the bottom right 6 Choose your desired action 7 You may receive a pop up asking for a note. It is important to fill this out as it will show in reports later. 8 After completion some tickets may not have adjusted. Each ticket will have notes in

Taking Payments and Issuing Refunds

The Register Payment Screen is used to collect any sort of payment, outside of a ticket It is important to note: Payments taken that exceed the total amount being charged by more than $99.99, will be denied. Example: If that total due is $10 and the cashier enters $150, it will deny the payment. 1. Click on Register. 2. Click Register Transaction. 3. Click the New Transaction button. 4. Select whether it is a Payment or a Refund. 5. Fill in the customer account by Name or Number if you are able. 6. Fill in all necessary information including the Subtotal, Payment type. 7. Lastly click the Green button in the bottom right to submit the payment or refund. Working with the Register Payment Screen Fields highlighted in Yellow are REQUIRED fields Customer – The customer the payment is being attached to Company – The company the payment is being attached to

Category: Register

Mass Ticket Update

Taking Payments and Issuing Refunds

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