First, we would like to thank you for making the conversion to netPark Pay and continuing your partnership with the netPark family. As with any processor change there are going to be some changes and some hiccups when it comes to reconciling and reading your new processing reports. This article highlights some common questions and concerns that our clients have had after completing their conversions. If you have any questions that are not answered below, please do not hesitate to reach out to notify us immediately!
Frequently Asked Questions
What time do batches occur in netPark Pay?
The standard batch time in the system is 8:05 PM CST. This means if you are located on the west coast or PST the batch settle time would be 6:05 PM PST. We can adjust the batch time to pick whatever time makes the most sense for your business, however any time chosen after 8:05 PM CST will incur an extra funding day. It is possible to adjust the default reporting times in netPark by adjusting the “Close of Business Time” setting (System Settings -> Location).
What is the standard funding timeframe?
The normal funding time frame through netPark Pay is 2-day funding; 1-day funding is available for an extra fee. If you change the batch time* to after 8:05 PM CST, funding will take 3 days instead of the normal 2. This can be offset with Accelerated Funding to revert to 2-day funding in this scenario. If you are interested, please reach out to the netPark Sales staff to discuss.
* changes to times may take a few days to reflect in reconciliation
When are fees taken out from the processor?
By default, the standard setup has fees taken out daily.
End of Month billing is an option for an extra fee. When this option is enabled, fees are accrued for the month. The fees are taken from your account for the month on the 15th (or next business day after) of the following month. For example, fees would be accrued for May 1st to May 31st and taken out of the account on June 15th. If you are interested in this feature, please reach out the netPark Sales staff to discuss.
Do I need multiple Merchant IDs (MIDs)?
With the netPark Pay system everything can be handled within one retail merchant identifier. However, it is still possible to configure multiple MID’s for your account. If you would prefer to have multiple MID’s for either reporting purposes or for simplifying how much money is taken between accounts, we can set you up with multiple batch accounts for your needs. By default we will only configure the Retail MID.
Will my customers be affected during the conversion?
Typically we will avoid any downtime with point-of-sale conversions. There is some possible downtime with self park conversions as the HTK/CTK will need to be converted and will be down during that time.
As part of the process of transferring your location to netPark Pay we do a token conversion – this converts all of your customer’s existing credit cards to be accessible in the new system. This process is not 100%, but in our experience with all clients that have been moved to netPark Pay the number of customers with issues in the system is negligible. Any customer that has issues after the conversion will need to update their on-file card with new information.
Are there any differences in refunding?
netPark Pay is more restrictive with refunds than the previous processing engine we used. These restrictions mostly come down to fraud prevention. Here are a few points worth noting:
- You can not refund to a card that exists outside the system (after the first 90 days).
- If you would like to override this ability you would need to sign the ERA (Exception Refund Agreement) which would allow to refund any card as you need for customers.
- Payments taken in the system can be refunded at any point via the Transaction ID (TTID). However, they can only be refunded UP TO the original amount of the payment. (i.e. you cannot refund more than you originally collected)
- Self-park payments (specifically taken through self-park card reader equipment, not on-file cards) need to be refunded same day (Same Day means before the batch in this instance). The ERA does not affect this functionality although we are reviewing how we can make this available in the future.
How do I access reports?
Once configured with netPark Pay a new link, “netPark Pay Merchant Portal”, will be available in the top-right of your screen, next to your name and logout dropdown. This link is only accessible to users who are administrators or have Accounting & Register Transaction permissions. Once in the Merchant Portal you will have full access to all reports provided from the processor directly. This is also where you can activate more terminals in the future if you need to add or replace current chip readers at your location.
There are many reports available in netPark as well:
- netPark Pay Reconciliation Report – This report reconciles each MIDs funding to the payments collected for it in netPark. This shows the payments that were collected, per-funding, and the details of the transaction.
- Batch Report – The standard batch report works per-usual. Specify the date/time to run for and it’ll show all CC and ACH payments collected during that time.
- Declined CC (& ACH) report – View all payments (CC or ACH) that have been declined.
Moving forward with netPark
We recognize as a company that requiring your lot to move to netPark Pay may have been an inconvenience or a potential hassle, but we see this as a stepping stone for our company to allow growth in a positive direction. We want to make sure you know we are going to continue with providing the same level of support as possible and more since we have moved from just being your software company to also being your processing company. Any issues or problems you have when it comes to reconciling, using readers, or finding information we want to know about. Our goal is hopefully to make your day-to-day life easier when it comes to operating your lot but we need open communication as much as possible so we can keep on top of problems. Please continue to e-mail and call into support and sales as you need for day-to-day items as well as processing questions.