BOCA Thermal Ticket Printer

Support » Hardware » BOCA Thermal Ticket Printer

The BOCA Lemur is a small form-factor thermal ticket printer used for on-demand ticket printing and UVG printing within the netPark system.

About

Print Method: direct thermal

Print Speed: 10’’ per sec. maximum

Resolution: 203 dpi (8 dots/mm); 305 dpi (12 dots/mm); 600 dpi (premium upgrade)

Size: 7.7 H x 7.3 W x 8.5 L

Weight: 9.5 pounds

BOCA Thermal Ticket Printer

Installation

Driver Installation

Please follow the steps below to install the BOCA Printer Driver on your PC:

  1. Follow the link to download the Printer Driver Zip file: Boca_Systems.zip
  2. On most PCs, the file will be downloaded to the “Downloads” folder on your PC; Navigate to that folder and find the Boca_Systems.zip file.
  3. Right-Click on the Boca_Systems.zip file and click on Extract All… in the pop-up menu.
  4. On the Extract Compressed (Zipped) Folders pop-up, leave everything as defaults and click on Extract.
  5. You should now have a folder called Boca_Systems showing. Open that folder and then right-click the Install_Drx.exe file and select Run as Administrator. When the pop-up box comes up, click on Yes.
  6. A pop-up labeled Boca Systems Printer Driver Installer will appear and begin to show a green bar filling; Please wait while the system cleans up any old files.
  7. When it’s completed, a new pop-up should appear labeled Device Driver Installation Wizard. Click on Next and the Driver will begin installing.
  8. Once completed, you’ll see a section that says Driver Name: Boca Systems Inc. Print… / Status: Ready to Use appear, simply click on Finish to complete the installation process.
At this point, you are now save to plug the printer’s USB cord into the PC and it windows should find and setup the printer automatically.

Configuring the Ticket Guide and Loading Tickets

This section will explain how to open the BOCA Printer, align the ticket guide and load the tickets.

  1. Setup the printer on a flat surface and undo the screws on each side of the lid
  2. With your tickets positioned with the black line DOWN, slide them into the guide area and then slide the black guide piece over
    • The tickets should be extremely snug but not so tight that you have to exert force to pull the ticket
  3. Once the ticket guide is aligned, push the ticket forward until the BOCA printer pulls and aligns the ticket

If you ever need to remove tickets from the printer, simply lift the printhead and back the tickets out of the printer.

Setting up the Ticket Form Profile

This section will explain how to setup the ticket form profile for your BOCA printer

  1. Click on your Start button and type in Control Panel. Then select Devices and Printers.
  2. Go to File (at the top of the dialog)
    • You can also click on the printer to have the prompt appear
  3. Select Server Properties
  4. Select the Forms dialog
    • Check the Create a new form box
    • Enter a name in the Form Name field; netPark recommends naming it BOCA Ticket
    • Enter the desired width and length:
      • Standard Tickets – Width: 2.00in, Height: 3.60in
      • Custom 4-Section Valet Ticket – Width: 3.50in, Height: 11in
  5. Click on Save Form
  6. Select Close

Assigning the Ticket Form Profile to the Printer

Once you have created the custom form for your tickets, you need to assign it to the printer

  1. Right-click the BOCA printer and go to Printing Preferences
  2. Click on Paper/Quality
  3. Click on Advanced…
  4. Select the dropdown next to Paper Size and select the form you just created
  5. Click Save
  6. Click OK

Image Gallery for Form Creation & Attachment

Troubleshooting

Adjusting the Ticket Mark Sensor

Sometimes the device may need to have the ticket mark sensor adjusted, below is how to do it.

  1. Remove two side screws from the BOCA printers’ lid and remove it
  2. Depending on which version of the printer you have, the sensor may be on the left or right hand side of the printer, look for a small chip attached to a small piece of plastic; This is the ticket mark sensor
  3. Using a finger, slide the sensor forward or backward, depending on the adjustment needed
  4. When finished, place the lid back on the printer and reattach with the two screws

Ticket Mark Sensor

Extra Blank Tickets Printing

  • ISSUE: We have found that, if the tickets are fed in through the bottom of the stack, extra blank tickets print.
  • CAUSE: This is due to the Black Strip on the back of the ticket. The thickness on one side is thicker than the other side.
  • FIX: The tickets need to be fed through the printer in the direction of the picture to the right.

Ticket Direction

Tickets Printing Blank or with Partial Text

It’s possible that the print ticket width could be configured incorrectly for your ticket stock. This can be corrected at the printer itself using the buttons on the side of the device.

  1. With the BOCA off, hold down the Menu and Choices buttons at the same time and then turn the printer on. Continue to hold them down until the LCD displays, Factory Menu.
  2. Next, using the Menu button, scroll through the options until you see Special Head?
  3. Change the value using the Choices button until the value reads REV ADJ2.125 P1
  4. Then Save and Exit

Contact us!

Phone Hours
(833) 638-7275
Monday – Friday: 10AM to 6PM EST
Emergency Support – 24/7 for business critical functions

Contact Us
Please use this form to contact us with any non-emergency comments, problems or inquiries. Be sure to provide details. If this is an emergency or requires immediate assistance, please call netPark Emergency Support.