Category: Hardware

Hardware

Datacap TranCloud Unit Troubleshooting

Troubleshooting Datacap TranCloud LED Indicators The Datacap TranCloud unit has a helpful power indicator in the bottom left corner that illuminates to display various status codes. TranCloud Indicator Light Steady Indicator Light Blinks Once per Second Blinks Foure Times per Second No Indicator Light Remains On: This means that your Datacap TranCloud unit successfully phoned home and is connected. Blinks Once Per Second: This means that the last attempt to phone home failed. If your unit is connected to the network and your unit still can’t phone home. Please verify that your internet connection is working. If you have confirmed the internet connection is good, please contact netPark Support. Blinks Four Times Per Second: This means that there is not an application loaded to the device. Please unplug the device from power for 30 seconds and plug it back in. If the issue persists,

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Hardware

BOCA Thermal Ticket Printer

The BOCA Lemur is a small form-factor thermal ticket printer used for on-demand ticket printing and UVG printing within the netPark system. About Print Method: direct thermal Print Speed: 10’’ per sec. maximum Resolution: 203 dpi (8 dots/mm); 305 dpi (12 dots/mm); 600 dpi (premium upgrade) Size: 7.7 H x 7.3 W x 8.5 L Weight: 9.5 pounds BOCA Thermal Ticket Printer Installation Driver Installation Please follow the steps below to install the BOCA Printer Driver on your PC: Follow the link to download the Printer Driver Zip file: Boca_Systems.zip On most PCs, the file will be downloaded to the “Downloads” folder on your PC; Navigate to that folder and find the Boca_Systems.zip file. Right-Click on the Boca_Systems.zip file and click on Extract All… in the pop-up menu. On the Extract Compressed (Zipped) Folders pop-up, leave everything as defaults and click on Extract. You should

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Hardware

MagTek tDynamo

The MagTek tDynamo EMV credit card device is a Bluetooth connected device used in conjunction with netPark’s numerous iOS based applications including the netPark Mobile Valet Application (MVS) and the netPark Event Application. Device Overview The tDynamo device is extremely simple, including only a single button on the right hand side of the device which is used to power the device on and off, as well as putting it into Bluetooth Pairing mode. The tDynamo features a magnetic track swipe reader on the right side of the device, an EMV slot on the top of the device and supports NFC payments via contactless credit cards, Apple Pay and Google Pay via holding the card or device up to the front of the tDynamo unit. The tDynamo features 4 LED lights on the front of the device that show the units activity, as well as

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Event Parking

– The netPark Event app is an add-on feature of the netPark system that can be used in situations where transient parkers information is not necessary. It excels in high volume situations by rapidly generating tickets.  Event App Capabilites – Ticket Generation: Users can auto-generate tickets and use pre-printed tickets. You will need a linea pro or camera capabilites to use pre-printed tickets – Payment Types Credit Cards (using Linea Pro encrypted credit card reader) Cash (logged for deposit tracking) Prepaid reservations and vouchers Loyalty accounts (prepayments or on-file payment method) Company accounts (AR billing for employees) Adjustments (using barcodes) – Configuration Multi- facility support Multiple parking zones & rates Paper reciepts (Using Zebra bluetooth Printer) Email reciepts (For customer loyalty accounts, inc. multiple reciepts) SMS text messages – Administration  Inventory counts Current day transaction counts User Admin (enable/disable ; lock/unlock) Status print out

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Biometric Fingerprint Reader

This article will show you how to enroll your employees aka users into the biometric system in netPark How to setup the reader itself: 1. Close the netPark application on your pc   2. Plug the usb device into the computer 3. Wait for confirmation that the device was installed by windows    4. Open the netPark desktop application 5. The device is now setup and you will need to setup users How to enroll a user aka employee in the reader: 1. Click Maintenance 2. Click Users 3. Select the user you want to edit 4. Click Enroll Fingerprint 5. Scan the same finger 4 times      Note: if you see green checks, scans were good, red x’s mean they were bad scans. 6. Once completed click Save

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Epson Fee Display

This article walks you through updating the fee display driver The current driver we have for the fee display will work with older and newer versions of this device. DM-D110 and DMD210.  How to get and install the driver: 1. Open a web browser and go to https://epson.com/Support/Point-of-Sale/Display-Modules/Epson-DM-D110-Series/s/SPT_B133101#drivers 2. Scroll down and click “Drivers”                 3. Now look for DM-D Virtual COM Port Driver v2.0 and click “Download” 4. Make sure you save this file to your compute 5. Next, reach out to your internal I.T. department or support@netPark.us so they can point the device to the driver 

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How to Send Logs

This is a guide on how to send logs from your devices. This will show you how to send logs from your HTK, CTK, and Uniterm devices. Uniterm – When you have issues with your payment system taking cards or frequent declines, you can send us logs for review. Then send an email to support@netpark.us  1. Open the netPark software 2. Click the menu button in the top right. It looks like 3 blue lines 3. Click send logs 4. Send an email to support@netpark.us to notify us of the issue in detail and notify us that you sent logs.  HTK – Below are instructions on how to send logs from an HTK 1. Insert the for the device and turn it until the key is vertical. It should also make a small click sound.  2. Select Program mode on the screen. 3. Use

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Please use this form to contact us with any non-emergency comments, problems or inquiries. Be sure to provide details. If this is an emergency or requires immediate assistance, please call netPark Emergency Support.