Datacap TranCloud Unit Troubleshooting

Support » Hardware » Datacap TranCloud Unit Troubleshooting

Troubleshooting

Datacap TranCloud LED Indicators

The Datacap TranCloud unit has a helpful power indicator in the bottom left corner that illuminates to display various status codes.

Remains On:

This means that your Datacap TranCloud unit successfully phoned home and is connected.

Blinks Once Per Second:

This means that the last attempt to phone home failed. If your unit is connected to the network and your unit still can’t phone home. Please verify that your internet connection is working.

If you have confirmed the internet connection is good, please contact netPark Support.

Blinks Four Times Per Second:

This means that there is not an application loaded to the device. Please unplug the device from power for 30 seconds and plug it back in.

If the issue persists, please contact netPark Support

Won't Light Up:

This means that your unit is not connected to power.

If your unit is connected to power, you have confirmed the power supply is working and the LED indicator on your unit still won’t light up, contact netPark Support for more information.

Published
July 14, 2022
3:47 PM
in
Hardware

Carrida Plate-i ALPR Camera Configuration Camera Information The CARRIDA Plate-i ALPR Camera is an affordable, standalone solution for automatic license plate recognition (ALPR), designed to support credentialed entry and audit applications. Equipped with a 4K Sony image sensor and on-sensor ALPR decoding, it ensures fast and efficient license plate recognition directly on the camera. With plug-and-play capability and PoE+ support for both power and data, it’s easy to integrate into existing systems. Built to withstand harsh environments, the camera boasts an IP66 (IK10) waterproof rating and offers a manual zoom range from 1 to 7 meters (3 feet to 23 feet) for versatile installation. Technical…
How to Configure & Use the eSignature Module The eSignature Module is an optional enhancement to the Recurring Customer Module, designed to streamline recurring contract management. With this feature, clients can generate contracts for recurring services and provide them to their customers for digital signatures directly through Customer Loyalty Module on the client's website. All signed contracts are securely stored within netPark, allowing for easy retrieval at any time for record-keeping purposes. The system also tracks contract versions, storing them based on the last edit date. Additionally, customers can be automatically notified when a new version of the contract is created, helping to ensure they stay in compliance…
Condo Management System The Condo Management System provides an easy to use method to allow condo owners and management companies the ability to manage their available parking spaces for guests staying at their condos, utilizing our Parking Pass System. The system is configured to allow you to manage Units, Individual Owner-Operators and Management Companies, as well as provide access to various personnel who should have the ability to manage these properties. Groups and Companies will have individual Accounts associated with them that allow those individuals to login the website interface and create Parking Passes for their guests, who then have the ability to…
MagTek tDynamo The MagTek tDynamo EMV credit card device is a Bluetooth connected device used in conjunction with netPark's numerous iOS based applications including the netPark Mobile Valet Application (MVS) and the netPark Event Application. Device Overview The tDynamo device is extremely simple, including only a single button on the right hand side of the device which is used to power the device on and off, as well as putting it into Bluetooth Pairing mode. The tDynamo features a magnetic track swipe reader on the right side of the device, an EMV slot on the top of the device and supports NFC…
BOCA Thermal Ticket Printer The BOCA Lemur is a small form-factor thermal ticket printer used for on-demand ticket printing and UVG printing within the netPark system. About Print Method: direct thermalPrint Speed: 10’’ per sec. maximumResolution: 203 dpi (8 dots/mm); 305 dpi (12 dots/mm); 600 dpi (premium upgrade)Size: 7.7 H x 7.3 W x 8.5 LWeight: 9.5 pounds BOCA Thermal Ticket Printer Installation Driver Installation Please follow the steps below to install the BOCA Printer Driver on your PC: Follow the link to download the Printer Driver Zip file: Boca_Systems.zip On most PCs, the file will be downloaded to the "Downloads" folder on your PC;…