Category: Hardware

How to Send Logs

This is a guide on how to send logs from your devices. This will show you how to send logs from your HTK, CTK, and Uniterm devices. Uniterm – When you have issues with your payment system taking cards or frequent declines, you can send us logs for review. Then send an email to  1. Open the netPark software 2. Click the menu button in the top right. It looks like 3 blue lines 3. Click send logs 4. Send an email to to notify us of the issue in detail and notify us that you sent logs.  HTK – Below are instructions on how to send logs from an HTK 1. Insert the for the device and turn it until the key is vertical. It should also make a small click sound.  2. Select Program mode on the screen. 3. Use

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