Tag: Adjustments

Time Validations

This article explains how to create Time Validations and what they are Time Validations are used to give customers free parking for a certain period of time. These Validations can be used only during certain times and days that are set up within netPark. These validations can also be linked to UVG’s making them one time use only.  Explanation of Validations The Duration is the amount of time in hours of parking that is covered.  The Start and End times are the hours when the validation can cover parking.  As stated in Validations Maintenance “By default, validations apply to end of stay. For Hourly Grid Rates, check “System Settings->Rate Calculation->Validate First Hours” to apply to beginning of stay.” When a validation is created it can be used an unlimited amount of times within the timeframes that are set.  Creating Time Validations 1. From the

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Adjust & Close Tickets

Close Ticket Screen (Adjustments & Editing) If the date of a ticket needs to be adjusted users have a few options on how to do so. If the open date or due date need to be changed, users will need to do this in the Open Edit ticket screen. Within this screen users will be able to select either the Open Date or Close date to change. Most information can be changed about a ticket in the open edit screen as long as that ticket has not been closed yet. Note: Fields can be modified to only allow Managers or Admins to make adjustments after a ticket is opened. This is done in Open Edit Ticket Maintenance.  If the close date of a ticket needs to be adjusted, users will need to go to the Close Ticket screen and click on the MISC OPTIONS button. (Users may not have this

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