This is a guide on how to send logs from your devices. This will show you how to send logs from your HTK, CTK, and Uniterm devices. Uniterm – When you have issues with your payment system taking cards or frequent declines, you can send us logs for review. Then send an email to email@example.com 1. Open the netPark software 2. Click the menu button in the top right. It looks like 3 blue lines 3. Click send logs 4. Send an email to firstname.lastname@example.org to notify us of the issue in detail and notify us that you sent logs. HTK – Below are instructions on how to send logs from an HTK 1. Insert the for the device and turn it until the key is vertical. It should also make a small click sound. 2. Select Program mode on the screen. 3. Use
Monday – Friday: 10AM to 6PM EST
Emergency Support – 24/7 for business critical functions
Please use this form to contact us with any non-emergency comments, problems or inquiries. Be sure to provide details. If this is an emergency or requires immediate assistance, please call netPark Emergency Support.