log Archives - netPark Software LLC. Knowledgebase

Desktop Application Location Settings

This article will show you how to edit location settings in the netPark desktop application How to get to location settings: 1. Click the 3 horizontal bars in the top right of the application (Hamburger Menu) 2. Click Configuration 3. Select Location on the left then choose your location from the middle of the screen 4. The settings are on the right Default Screen You can set the default screen that loads when you login to the desktop application Device Integration Device Entry Lane: Enter your entry lane number for logging and control purposes. It will open the lane when a ticket is opened in the open ticket or quick open ticket process. Device Exit Lane: Enter your exit lane number logging and control purposes When this is set, the lane will open when a ticket is closed via the close ticket screen. Key

Updating User Credentials

This is a guide on how to reset a users password, or pin, so they can login to their account. How to reset a Password 1. Click Maintenance. 2. Click on Users. 3. Find the User you want to reset. 4. You can select Reset Password, then click Save in the bottom right. 5. The system will automatically send an email to the user to the account on their profile How to reset a Pin The user pin can be used in place of a password to login to the netPark Mobile iOS app if your company has been setup with access. 1. Click Maintenance. 2. Click on Users. 3. Find the User you want to reset. 4. You can type in a passphrase and pin, then click Save in the bottom right.

How to Log and Report Damage in the Damage Tracker

1. On the car image, click where the damage has occurred. 2. The Damage Information section becomes active and the severity level can be assigned. 3. You can choose between light, medium, and heavy. 4. Fill in the Notes and click a damage option specified. 5. Click Save then make your next selection or click Save and Exit. Working with the Damage Tracker Screen Damage Tracker Screen From the Open Edit Ticket Screen click on the car image in the bottom right corner to be taken to the Damage Tracker Screen

Understanding Access Cards

The post provides a brief run-through on what access cards are in the netPark system and how to configure them.

Track using the Audit Log

The netPark interface audits nearly everything that occurs within the system.
The Audit Log generates an audit report based on specific criteria defined by users, to allow in the research of system usage
Using the Audit Log, users can track changes made to tickets, rate codes that have been added or changed and monitoring system settings, just to name a few
Multiple variables can be set to narrow down the information contained in the report

Tag: log

Desktop Application Location Settings

How to Log and Report Damage in the Damage Tracker

Understanding Access Cards

Track using the Audit Log

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