Hardware Archives - Page 2 of 2 - netPark Software LLC. Knowledgebase

Biometric Fingerprint Reader

This article will show you how to enroll your employees aka users into the biometric system in netPark How to setup the reader itself: 1. Close the netPark application on your pc 2. Plug the usb device into the computer 3. Wait for confirmation that the device was installed by windows 4. Open the netPark desktop application 5. The device is now setup and you will need to setup users How to enroll a user aka employee in the reader: 1. Click Maintenance 2. Click Users 3. Select the user you want to edit 4. Click Enroll Fingerprint 5. Scan the same finger 4 times Note: if you see green checks, scans were good, red x’s mean they were bad scans. 6. Once completed click Save

Epson Fee Display

This article walks you through updating the fee display driver The current driver we have for the fee display will work with older and newer versions of this device. DM-D110 and DMD210. How to get and install the driver: 1. Open a web browser and go to https://epson.com/Support/Point-of-Sale/Display-Modules/Epson-DM-D110-Series/s/SPT_B133101#drivers 2. Scroll down and click “Drivers” 3. Now look for DM-D Virtual COM Port Driver v2.0 and click “Download” 4. Make sure you save this file to your compute 5. Next, reach out to your internal I.T. department or support@netPark.us so they can point the device to the driver

Convert an HTK/CTK to netPark Pay

This guide walks through the process of updating an HTK or CTK to the new netPark Pay solution.

Self Park Installation Checklist

This article details the expected testing process for self park devices to ensure everything runs optimally.

How to Send Logs

This is a guide on how to send logs from your devices. This will show you how to send logs from your HTK, CTK, and Uniterm devices. Uniterm – When you have issues with your payment system taking cards or frequent declines, you can send us logs for review. Then send an email to support@netpark.us 1. Open the netPark software 2. Click the menu button in the top right. It looks like 3 blue lines 3. Click send logs 4. Send an email to support@netpark.us to notify us of the issue in detail and notify us that you sent logs. HTK – Below are instructions on how to send logs from an HTK 1. Insert the for the device and turn it until the key is vertical. It should also make a small click sound. 2. Select Program mode on the screen. 3. Use