Maintenance Archives - Page 2 of 3 - netPark Software LLC. Knowledgebase

Parking Zones in Customer Accounts

Setting up Parking Zones for Customer Accounts Parking Zones are a great way to differentiate your customer accounts and make sure they enter their correct areas of parking. To set up the Parking Zone, go into the Accounts section of netPark and select the customer that you want to add a Parking Zone to. Then select the Rates & Discounts tab. Scroll down to the bottom of the screen and click on + Add Parking Zone. Make sure the Parking Zone is set up in advance. To learn how to create a parking zone, click here. Select the parking zone and then any other values that are necessary. When completed, click the Blue Check Box and save the customer. How Parking Zones work with Customer Accounts If a location has self-park devices these parking zones can lock down the self-park devices and only allow customers with

Audit Categories (setup)

What are Audit Categories – NetPark has the ability to track different actions that occur within the system. We have set up specific categories which correspond to a certain event. These events can trigger an email being sent out to (a) certain user(s). – This is not to be confused with the Audit Log which is a specific report which shows all activity for the location Setting up Audit Categories 1. To begin, from the dashboard, users will click on Maintenance, then click on Audit Categories. 2. Within this screen users will have a list off all the available audit categories offered by netPark. 3. To begin tracking a certain category, simply check the box next to Email Alert and then add the email in the Email Alert section. You may add as many emails as needed using a comma to separate each one.

New netPark Dashboard

The netPark Dashboard is the main hub for the netPark system, featuring at-a-glance metrics about your operation, customizable widgets, and visual graph representations of your data to make it easier than ever to operate and understand your facility. This page details the overall functionality of the Dashboard page, how to customize your Dashboard and provides a handy guide for customers transitioning from the Legacy Dashboard. Explanation of the Dashboard and Functionalities Example Dashboard configured in the Standard “Valet” layout. The netPark Dashboard introduces several improvements over the Legacy Dashboard, along with some changes that may make the interface feel different at first glance. Widget-Based Dashboard Layout The most significant change is that the Dashboard is now composed of configurable modules, referred to in the system as Widgets. Widgets give users full control over the information displayed on their Dashboard and how it is organized.

Promo Code Guide

What is A Promo Code Looking to provide customers with the ability to save on your website or provide savings for a reservation in netPark? Below is information on Promo Codes. Promo Codes, in netPark, are used to provide savings to customers who booked a reservation. These Promo Codes can be used in a number of ways within netPark as well as on a website. How to Create a Promo Code In order to create a Promo Code, a Coupon, Discount, or Rate must be created first. (Link to each guide here) Note: It is recommended that a specific Coupon, Discount, or Rate be created for a promo code for better tracking purposes. Step 1: From the dashboard, click on Maintenance, then Promo Codes. Step 2: In Promo Codes users will click on + Add Promo Code. Step 3: This popup users will have

Understanding Access Cards

The post provides a brief run-through on what access cards are in the netPark system and how to configure them.

Track using the Audit Log

The netPark interface audits nearly everything that occurs within the system.
The Audit Log generates an audit report based on specific criteria defined by users, to allow in the research of system usage
Using the Audit Log, users can track changes made to tickets, rate codes that have been added or changed and monitoring system settings, just to name a few
Multiple variables can be set to narrow down the information contained in the report

Cutover Rates

What are cut-overs and what do they do?
The netPark interface allows users to create something called Cut-over Rates.
Cut-over Rates are rates that can be created to perform a certain action based on the parameters set up in the rate.
Cut-over Rates are one of the ways that a rate can be customized to fit the needs of a location
The cut-overs can be based on Date/Time, Certain Days or Certain Time Limits.

Customer Messages

Customizing Emails

netPark sends out many emails as part of the standard PARCS experience. This article details how to find and customize the emails that are sent out in the system.

Adjustments

Creating A Rate

The netPark interface allows users to create and customize rates.
Rates can be tied to reservations, customer accounts, tickets, and for websites.
The rates in netPark can be customized to suit the needs of a location.
Dynamic Rates exist as well which a more in depth explanation can be found here:
Cutover Rates exist as well which a more in depth explanation can be found here:

Adjustments

Creating A Promo Code

The netPark interface allows users to create promo codes that can be used on the website and within the netPark reservation system.
Promo Codes must be tied to a coupon, discount, or rate.
Promo Codes can also be tied to a company.
Promo Codes can only be used on exit for self park devices.

Tag: Maintenance