Maintenance Archives - Page 3 of 5 - netPark Software LLC. Knowledgebase

How to Send Logs

This is a guide on how to send logs from your devices. This will show you how to send logs from your HTK, CTK, and Uniterm devices. Uniterm – When you have issues with your payment system taking cards or frequent declines, you can send us logs for review. Then send an email to support@netpark.us 1. Open the netPark software 2. Click the menu button in the top right. It looks like 3 blue lines 3. Click send logs 4. Send an email to support@netpark.us to notify us of the issue in detail and notify us that you sent logs. HTK – Below are instructions on how to send logs from an HTK 1. Insert the for the device and turn it until the key is vertical. It should also make a small click sound. 2. Select Program mode on the screen. 3. Use

Overview of Parking Zones

What are a Parking Zones – Parking Zones are a easy way for you to separate customers and areas of parking. Netpark has made the process simple to make sure you have consistency within your parking lot. Creating a Parking Zone From the Dashboard, click Maintenance and then Parking Zones. In this screen, click the green button, +NEW PARKING ZONE A pop-up will appear. In this pop-up will be where information for the Parking Zone is inputed. There will be three tabs of information users will be able to fill out. Using Parking Zones in netPark In this section we are going to go over the different uses for Parking Zones. Using Parking Zones with Self-Park devices. Parking Zones can be used to lock down Self-Park Devices. This means that only vehicles can only come in if they have a ticket, card or reservation associated to

Parking Zones in Customer Accounts

Setting up Parking Zones for Customer Accounts Parking Zones are a great way to differentiate your customer accounts and make sure they enter their correct areas of parking. To set up the Parking Zone, go into the Accounts section of netPark and select the customer that you want to add a Parking Zone to. Then select the Rates & Discounts tab. Scroll down to the bottom of the screen and click on + Add Parking Zone. Make sure the Parking Zone is set up in advance. To learn how to create a parking zone, click here. Select the parking zone and then any other values that are necessary. When completed, click the Blue Check Box and save the customer. How Parking Zones work with Customer Accounts If a location has self-park devices these parking zones can lock down the self-park devices and only allow customers with

Event Reservations Walkthrough

This walkthrough gives a brief overview of Event Parking Reservations, how to set them up, and how they appear on the website modules.

Audit Categories (setup)

What are Audit Categories – NetPark has the ability to track different actions that occur within the system. We have set up specific categories which correspond to a certain event. These events can trigger an email being sent out to (a) certain user(s). – This is not to be confused with the Audit Log which is a specific report which shows all activity for the location Setting up Audit Categories 1. To begin, from the dashboard, users will click on Maintenance, then click on Audit Categories. 2. Within this screen users will have a list off all the available audit categories offered by netPark. 3. To begin tracking a certain category, simply check the box next to Email Alert and then add the email in the Email Alert section. You may add as many emails as needed using a comma to separate each one.

Validations

Validations Validations are a great way for businesses to give their customers a way to pay for parking. In certain situations you will want to put up kiosk for customers to scan their validation before they leave the lot so that they do not have to pay on the way out. By implementing a validator app you can achieve just that. The netPark Validator is a customer-facing kiosk app to be used in conjunction with the netPark PARCS system for vehicle parking facilities. The app is designed with a simple single-screen interface for an iPad mounted on a lobby wall within an Infinite Peripherals Infinea Tab M scanning device. They can also view the count of remaining available validations for all affiliate companies. Customers approach the device and scan barcodes on their parking lot or garage tickets to validate them. After scanning the ticket,

New Dashboard

The new dashboard lets locations choose the setup of their dashboard (the first page upon login). Explanation of the Dashboard and Functionalities The new dashboard gives users the choice between 11 pre-made dashboards that netPark designed based on the needs we see from our current and previous clients. Select one of these dashboards or start from scratch to suit the needs of your lot! Editing or Creating a Dashboard To select a dashboard (or homepage) to begin customizing, users will need to be on the Dashboard. Selecting a pre-made homepage brings up the default widgets for that particular dashboard. The pre-made homepages are found by clicking on the drop-down menu on and selecting one of the choices. Creating a new dashboard starts with no default widgets so users can start from scratch To start from scratch, users will need to click on the three

Options

Options Options are a great way to add extra revenue charges to a customer ticket within netPark. Options can be used for charges like a carwash or oil change service. They can also be used to as an additional revenue field. How to create Options To create Options in netPark, you will want to start from the Maintenance tab on the left hand side of netPark. From there you will find the Options button from there. Step 1: Once on the Options screen, on the far right hand side you can find the New Option button. Step 2: From the New Option screen, the first step is to give the option a name. Step 3: This step will involve setting a price for your option. This can be a flat fee or a daily fee that is added in to the ticket. Step 4:

Promo Code Guide

What is A Promo Code Looking to provide customers with the ability to save on your website or provide savings for a reservation in netPark? Below is information on Promo Codes. Promo Codes, in netPark, are used to provide savings to customers who booked a reservation. These Promo Codes can be used in a number of ways within netPark as well as on a website. How to Create a Promo Code In order to create a Promo Code, a Coupon, Discount, or Rate must be created first. (Link to each guide here) Note: It is recommended that a specific Coupon, Discount, or Rate be created for a promo code for better tracking purposes. Step 1: From the dashboard, click on Maintenance, then Promo Codes. Step 2: In Promo Codes users will click on + Add Promo Code. Step 3: This popup users will have

Understanding Access Cards

The post provides a brief run-through on what access cards are in the netPark system and how to configure them.

Category: Maintenance