Category: Maintenance

Automated Reporting

Welcome to Automated Reporting! This is your one stop shop to sending scheduled report emails to any number of emails. With this new screen, you will be able to specify exactly what report parameters you would like, and exactly what frequency you would like to have the report sent to you on a normal timed schedule. This is perfect if you find yourself running a specific report hourly, daily, monthly, or even yearly. Follow this guide if you want to get started!

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Markdown Formatting

There are many fields in netPark that support Markdown Formatting. Markdown formatting is a simple way of formatting text without the need of a special editor. Markdown is text-visual, which means that you can determine the format just from seeing the text in its raw format, without seeing the end result. This table shows what the raw text looks like and what the end result looks like. Raw Text Output **bold** bold *italics* italics ~~strikethrough~~ strikethrough # Big Header## Medium Header### Small Header#### Tiny Header Big Header Medium Header Small Header Tiny Header * Generic Item 1* Generic Item 2* Generic Item 3 Bullet Item 1 Bullet Item 2 Bullet Item 3 * Numbered Item 1* Numbered Item 2* Numbered Item 3 Numbered Item 1 Numbered Item 2 Numbered Item 3 [netPark Software, LLC.](https://www.netpark.us) netPark Software, LLC. > This is a quote.> It can

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Getting Started

Creating a Survey

Surveys are a great way for Locations to get feedback from customers.
Surveys can be created to ask a multitude of questions and can be personalized to the locations preferences.
These surveys can be sent out to the customers and displayed on your website.
Locations will need to contact Support or Sales

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Event Parking

– The netPark Event app is an add-on feature of the netPark system that can be used in situations where transient parkers information is not necessary. It excels in high volume situations by rapidly generating tickets.  Event App Capabilites – Ticket Generation: Users can auto-generate tickets and use pre-printed tickets. You will need a linea pro or camera capabilites to use pre-printed tickets – Payment Types Credit Cards (using Linea Pro encrypted credit card reader) Cash (logged for deposit tracking) Prepaid reservations and vouchers Loyalty accounts (prepayments or on-file payment method) Company accounts (AR billing for employees) Adjustments (using barcodes) – Configuration Multi- facility support Multiple parking zones & rates Paper reciepts (Using Zebra bluetooth Printer) Email reciepts (For customer loyalty accounts, inc. multiple reciepts) SMS text messages – Administration  Inventory counts Current day transaction counts User Admin (enable/disable ; lock/unlock) Status print out

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MVS Menu Setup

– The MVS menu is built to fit the needs to your valet location. Any changes will be live immedietly. – The MVS app is available to any location and will need to be discussed with sales to use the app.  Set up & Explaniation of Capabilities – From the dasboard, click on Maintenance -> Operations App Settings. The first tab, General, controls both the MVS and Event Apps and there are only a few settings that both will have in common. the Event App is a different, stand alone app. Information can be found here. The second tab, MVS, controls what can be done in the MVS app. The first section, allows you to choose which fields display in the open ticket process. These fields can be a requirement  if you check the corresponding box. The second section, allows you to choose which fields

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Time Validations

This article explains how to create Time Validations and what they are Time Validations are used to give customers free parking for a certain period of time. These Validations can be used only during certain times and days that are set up within netPark. These validations can also be linked to UVG’s making them one time use only.  Explanation of Validations The Duration is the amount of time in hours of parking that is covered.  The Start and End times are the hours when the validation can cover parking.  As stated in Validations Maintenance “By default, validations apply to end of stay. For Hourly Grid Rates, check “System Settings->Rate Calculation->Validate First Hours” to apply to beginning of stay.” When a validation is created it can be used an unlimited amount of times within the timeframes that are set.  Creating Time Validations 1. From the

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User Roles and Permissions

This article shows and explains the different permissions in each group You need to be able to be able to limit permissions of some users. Not every user should have access to everything in the system.  How to edit permissions: 1. Click Maintenance 2. Click Users 3. Select the User to add to a group or select Groups 4. Once in the User account you can select the drop down and choose the group you want to apply  Note: If you want you can choose entire groups ex: Manager, Administrator. Or you can choose individual permissions in each section. Different permission types: Security Permissions Here you will see a list of user groups. You select a premade group so it auto assigns them the permissions that come with that group. General Permissions This is where you can allow users to get permissions for Customers,

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Creating and Editing User Groups and Roles

This article will describe user groups and what permissions each comes with. It is important to have different types of accounts so that you can separate roles. There are some actions or reports you may not want an entry level or standard level employee to have access to. You can do this my setting different permission levels to different groups.  When a user is put into a group they get the permissions that are set to that group. To learn more about permissions click here. In order to edit groups: 1. Click Maintenance 2. Click Users 3. Click Groups 4. Click on a group to edit the permissions that come with that group or click on the green “New Group” button near the top right of the screen Suggested role types are:   Managers Administrators Accounting Cashiers Valet Custom Defining Roles:Administrator – This is the highest level of

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Modifying Reservation Rates
Maintenance

Modifying Reservation Rates

– If a rate for your website or a third party website needs to be changed, you will make the change in the same place that Reservation Rates are created. To learn how to create a new Reservation Rate revision, click here.  – Revisions are rates and date spans that are set up by the location.  1. From the dashboard click on Maintenance-> Reservation Rates. 2. Select the source that needs the change made. 3. Click on the blue pencil to bring up the “editing quotes revision” pop-up 4. Within this pop-up users will be able to change the rate, display name and whether or not it is pre-pay.  5. If you want to delete just a single rate from a revision, click on the red trashcan.  6. If you want to change the rate, display name, change the pre-pay and add notes, click on

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Please use this form to contact us with any non-emergency comments, problems or inquiries. Be sure to provide details. If this is an emergency or requires immediate assistance, please call netPark Emergency Support.